Flow 01 · Pre-Arrival
Set the stage before they arrive
From booking to check-in: every message automated, warm and personal.
AI guest intelligence for hospitality
Every guest conversation, in one place.
Rooma captures every WhatsApp, Instagram, and Messenger inquiry, qualifies the lead, and closes payment in-chat: 24/7, in your guest's language.
AI RESPONSE
~3 sec
any hour, any channel
Negative sentiment: escalated to duty manager
Live now: instantly answering guest inquiries 24/7
The gap
Every guest message is a moment. Most of them are missed.
Your guests reach for the same phone they use for everything else. And they expect a reply in minutes, not hours. A question about a late checkout, a room rate, a table for two: when the answer waits until morning, most travellers don't wait with it. They book the property that replied first.
The slow reply is rarely seen, and the lost booking never announces itself. Answering a guest at 2am shouldn't take a bigger team. Only a faster one.
What your guest expects
5 min
Industry average response
12 hrs
0%
Rooma closes in realtime
Cross-industry speed-to-lead research, 2026.
Our commitment
What changes when Rooma goes live.
Turning every guest message into a moment and every moment into loyalty.
~3 sec
AI response latency
every message answered: no queue, no off-hours
3×
More inquiries handled
from the first month, without added staff
10×
More leads captured
qualified and routed automatically
30+ hrs
Staff time saved weekly
your team works only the moments that matter
The product
Your guest sees a concierge. Your team sees everything.
One console across every channel: every conversation, sentiment flag, lead, and payment in a single queue your team can act on. Explore it below.
Rooma: live product demo
Interactive: click through the live dashboardUnhappy guests flagged before they go public; recovery happens privately, while it counts.
Supervisors alerted in real time; SLA breaches never sit unseen in a queue.
Weddings, MICE and event briefs captured in full and routed straight to senior sales.
The journey
The guest journey, end to end.
Three flows that run the guest relationship. Open any flow to see each step: its trigger and what happens. Open as many as you like.
Flow 02 · Reviews
Turn great stays into great reviews
A post-stay flow that grows public reviews and keeps the unhappy ones private.
Flow 03 · Recall
Bring past guests back
Long after checkout, Rooma stays top of mind and drives the next booking.
Guest action
Rooma / hotel system
Conditional branch
In their own words
Testimonials
Digital & Guest Experience
Mövenpick Hotel Karachi
"Now we get 15 to 20 inquiries every single day. It handles multiple questions at the same time without any delays and has brought in a lot more leads."
15–20
daily inquiries
500+
conversations/mo
~40s
response time
74%
leads closed
12-week live trial · 2026
Coming soon
Coming soon
